Privacy policy



Thanks for using Coach4Pro service platform!

We at Coach4Pro are committed to protecting your privacy and complying with applicable data protection and privacy laws. This Privacy Policy applies to both, subscriptions to our Coach4Pro internet- and mobile based software (“Service platform” or “service platform”) by our customers and processing of data we receive through the service platform, and explains and governs our data collection, processing and usage practices.

By using the Coach4Pro service platform or company website, you consent to the data practices described in this Privacy Policy. Where a consent from you to the processing of personal data described in this Policy is required under the applicable law, such consent will be obtained by appropriate mechanism such as ticking a box stating your consent, choosing technical settings for a service or website, or other statement or conduct clearly indicating your acceptance to the processing, depending on the product, website, service or application you are using. If you do not agree with the data practices described herein, you should not use the Coach4Pro. Please note that we may periodically update this Privacy Policy by notifying thereof on the Coach4Pro service platform or otherwise.



We collect your personal data when you purchase services in the service platform, use or register into our service platform, enter into a sales promotion or a campaign, or otherwise interact with us. Below are examples of the categories of the data we collect on you.

2.1 Technical Information You may visit our website without having to identify yourself. However, certain technical information is normally collected as a standard part of your use of our service platform. Such information includes, for example, your IP-address, access times, the website you linked from, pages you visit, the links you use, the ad banners and other content you viewed, information about your devices and other such technical information your browser or your device provides us with or as may be otherwise collected in connection with certain products and services. When you use our service platforms or otherwise interact with us over telecommunications networks, certain additional information, such as your mobile subscription number, may be transmitted to us by the telecommunications operator as a standard part of that communication. Please also see the section “Use of Cookies and Web Beacons” below.

2.2 Information you provide us When you register to our service platform, make a purchase, enter a sales promotion or otherwise interact with us, we may ask you to provide us with certain information such as your name, email address, as well as user names, passwords and other such credentials that are used to authenticate users and to validate their actions or that may be needed to provide you with the services you have requested or to communicate with you, as well as information uploaded by you such as location, route information, pictures etc. We may collect training data, demographic information, for example, your age, gender, postal code and language preferences. We may also collect other information you provide, such as your consents, preferences and feedback, information relating to your devices and other such information you provide us with. Please note that certain non-identifiable information collected from you may become personally identifiable when you provide us with your personal data. Our service platform allows you to submit your information to other people, for example, for your coach or other team members. Many of the services may require service specific information sharing for the service provider selected by you (for example sharing your meal calendar with a nutrition service).

2.3 Special categories of personal data We may collect biometric, nutrition, profile, and health related data such as blood pressure, heart rate and, exercise evaluation or similar information depending on the service or product you have purchased. Users grant permission to collect and store this type of data by accepting this Privacy Policy. Users grant consent for data collection and sharing that may be needed during the sign-in process to selected service providers.

2.4 Payment information When you subscribe our service platform, we do not store or process your billing information or other invoicing data provided by you. All billing information is processed by trusted third party companies whose sole purpose is to verify your financial qualifications and to collect payment from you. The use of your data by our invoicing service provider is subject to its privacy policies.

2.5 Your transactions with us We collect, or request information relating to your purchase or use of services inside our service platform as well as your other interactions with us. Such information may include, for example, details of the queries or requests you have made, details on the products and services provided (including delivery details), details of agreements between you, Coach4Pro and any service providers selected by you, records of contacts and communications and, information and details relating to the content you have provided us with and other such transactional information. We may, in accordance with applicable law, record your communication with our customer care or with other similar contact points.

2.6 Location data Certain services may involve the use of your location data. Use of your location data is subject to your prior consent for each service. Users grant permission to the use of location data when this Privacy Policy is accepted. Location data will be gathered only through the users active sharing i.e. turning your location on for an exercise.

2.7 Data obtained from third parties. In addition to the personal exercise data we obtain from you, we may obtain, in accordance with applicable laws, certain personal data from list broker services and other publicly available sources. This may include personal data such as address information updates.



Coach4Pro processes your personal data for the purposes described in this Policy and/or any additional service specific privacy information. Please note that one or more purposes may apply simultaneously.

3.1 Provision of products and services We may process and use your personal data to provide you the service you have requested, fulfil your other requests, process your order, or, as necessary, to perform and enforce the contract between you and Coach4Pro. We may also process and use your personal data to ensure the functionality and security of our services, to identify you, and to prevent and detect fraud and other misuses.

3.2 Development of products and services We may process and use your personal data to develop our service platform and related services. However, for the most part we only use aggregate and statistical information in the development of our service platform and related services, not data directly identifiable to you. We may also process and use your personal data to personalize our offers and to provide you with services more relevant to you, for example, to make recommendations and to display customized content and advertising. We may combine personal data collected in connection with your use of certain services with other personal data we may hold about you, except in situations where such personal data was collected for a different purpose.

3.3 Communicating with you and marketing We may process and use your personal data to communicate with you, for example, to provide information relating to our service platform or services you are using or to contact you for customer satisfaction queries. We may process and use your personal data for marketing. Marketing purposes may include using your personal data for personalized marketing or for research purposes in accordance with applicable laws, for example, to conduct market research or to inform you about our services and promotions via our own- or third-party services. In addition, some of our service platform’s services may be used to promote products and services of other companies. However, Coach4Pro does not disclose your personal data to such companies for their marketing purposes without your prior consent.

3.4 Profiling We may process and use your personal data for profiling for such purposes as targeted direct marketing and improvement of our services. We may also create aggregate and statistical information based on your personal data. Profiling includes automated processing of your personal data for evaluating, analysing, or predicting your personal preferences or interests to, for example, send you marketing messages concerning products or services best suitable for you, or adjust services according your needs.

You may also buy special profiling services via our service platform where information provided by you is used for profiling purposes selected by you.



We may disclose your personal data to third parties solely as stated below in this Policy, or as obligated by mandatory law.

4.1 Opting-out from e-mail/SMS based marketing.  You may opt-out from brand marketing e-mails by following the guidance in those e-mails (typically provided via “unsubscribe” link) or contacting the company via the contact points given on the website. If you opt-out, we may still send you non-marketing e-mails, such as service notifications or other information or if you are a business customer, we may send business related information. You may also opt-out from any SMS based direct marketing by contacting Coach4Pro via the website or via SMS as may be applicable.

4.1 Service providers and other authorized third partiesWe may transfer your personal data to authorized third parties who process personal data on behalf of Coach4Pro for the purposes described in this Policy, such as e.g., technical, logistical and other service providers. Such parties are not permitted to use your personal data for any other purposes than for what your personal data was collected for, and we require them to act consistently with applicable laws and this Policy as well as to use appropriate security measures to protect your personal data. We may also transfer your personal data in a non-identifiable format, including exercise related data like heart rate data, biometrical data, or other health related data, to a service partner, if you use such services where a third-party company needs to process such data for the provision of the respective service or where you separately agree that a third-party company may process your data in connection with the service platform of Coach4Pro.

4.2 International transfers Our services may be provided using resources and servers located in various countries around the world. Therefore, your personal data may be transferred outside the country where you use our services, including to countries outside the European Economic Area (EEA), where the level of data protection may not be deemed adequate by the European Commission. In such cases we take steps to ensure that adequate protection for your personal data is provided as required by applicable laws. For international transfers of your personal data, we generally rely on agreements that are based on the Standard Contractual Clauses (“SCCs”) of the European Commission. You may find the SCCs here. If you wish to know more about international transfers of your personal data, you may contact us via the contact details given below.

4.3 Other disclosures We may disclose and otherwise process your personal data in accordance with applicable laws to defend Coach4Pro’s legitimate interests, for example, in civil or criminal legal proceedings.

4.4 Mergers and Acquisitions If we decide to sell, buy, merge, or otherwise reorganize our businesses in certain countries, this may involve us disclosing personal data to prospective or actual purchasers and their advisers, or receiving personal data from sellers and their advisers, for the purposes of such transactions.



Coach4Pro does not seek to collect any information from or engage in any transactions with persons under the legal age in their respective country.  Our databases may nevertheless contain personal data of children since it is not always possible to determine precisely the age of the user. We reserve the right to block the service platform from any person who is or whom we reasonably suspect of being a minor. Coach4Pro’s policy is to request that minors do not make purchases or engage in other legal acts on our products and services inside the service platform without the consent of a parent or legal guardian, unless otherwise permitted by applicable law. If you are a minor but have your legal guardian’s consent, you must be able to prove that such consent exists upon request.



We take reasonable steps to keep the personal data we possess accurate and up-to-date and to delete out of date or otherwise incorrect or unnecessary personal data. Our service platform may allow you to manage your profile and the information in such profile. We encourage you to access your personal data via your profile from time to time to ensure that it is correct and up-to-date. Please remember that for such electronic services where you may manage your profile, it is your responsibility to provide us with correct details as well as to update the personal data you have provided us in case of any changes. We store your personal data only for a period necessary for the purpose in question or as long as required by applicable laws.



Coach4Pro implements appropriate technical and organizational security measures to prevent and minimize risks associated with providing and processing personal data. Such security measures include, where appropriate, the use of firewalls, secure server facilities, encryption, implementing proper access rights management systems and processes, careful selection and sufficient training of processors and other necessary measures to provide appropriate protection for your personal data against unauthorized use or disclosure. Where appropriate, we may also take back-up copies and use other such means to prevent accidental damage or destruction of your personal data. If a particular part of the Coach4Pro website supports online transactions, we will use an industry standard security measure, such as the one available through “Secure Sockets Layer” (“SSL”), to protect the confidentiality and security of online transactions.


8. USE OF COOKIES AND WEB BEACONSFrom time to time when you visit the Coach4Pro website, information may be placed on your computer to allow us to recognize your computer in the form of a text file known as a “cookie”. Our use of cookies is intended to provide benefits to you, such as eliminating the need for you to enter your password frequently during a session or the need to re-enter items you place in a shopping cart if you do not finish a transaction in a single visit. Cookies are also used for website traffic analysis and profiling. Coach4Pro website may also use other kinds of local storage technologies, such as Local Shared Objects (also referred to as “Flash cookies”) and HTML5 local storage. These technologies are similar to the cookies discussed above in that they are stored on your device and can be used to store certain information about your activities and preferences. However, these technologies may make use of different parts of your device from standard cookies, and so you might not be able to control them using standard browser tools and settings. You may prevent Flash cookies from being stored by following the instructions provided by Adobe at Coach4Pro may use so called web beacons (or “pixel tags”) in connection with some websites. However, we do not use them to identify individual users personally. Web beacons are typically graphic images that are placed on a website and they are used to count visitors to a website and/or to access certain cookies. This information is used to improve our services. Web beacons do not typically collect any other information than what your browser provides us with as a standard part of any internet communication. If you turn off cookies, the web beacon will no longer be able to track your specific activity. The web beacon may, however, continue to collect information of visits from your IP-address, but such information will no longer be personally identifiable. If you wish to disable cookies, or want to be notified before they are placed, you may do this in your browser settings. However, we may not be able to provide certain services, or you may not be able to view certain parts of this site if you have disabled cookies. Some of our business partners whose content is linked to our website may also use cookies or web beacons. However, we have no access to or control over these cookies. You acknowledge and agree to the storage of cookies, other local storage technologies, beacons and other information on your devices and to the access of such cookies, local storage technologies, beacons and information by us and by the third parties mentioned above.

9. YOUR RIGHTSYou have the right to request information and access to the personal data we have collected from and of you. You also have the right to request that we replenish, rectify, anonymize or delete any incomplete, incorrect, unnecessary or outdated personal data we hold on you. However, we cannot delete such personal data that is necessary for compliance with binding legal obligations or if the personal data must be retained according to applicable laws. You have the right to request and receive the personal data we have collected on you in a commonly used and machine-readable form. In case you consider your personal data collected by us to be inaccurate, you do not wish your personal data to be deleted where the processing of your personal data has been deemed unlawful or the personal data is no longer necessary, or you have objected to the processing and the existence of legitimate grounds for processing is still under consideration, you may request restriction of processing of your personal data. You may also at any time object to your personal data being processed for direct marketing purposes, sending promotional materials, profiling, or for the performance of market research. Further, where your personal data is processed based on your consent, you have the right to withdraw your consent for such processing at any time. In case you wish to make use of your rights mentioned above, you may, as appropriate and in accordance with applicable laws, exercise such rights by contacting us through the contact points referred in the marketing materials or below in this Policy. In some cases, especially if you wish us to delete or cease the processing of your personal data, this may also mean that we may not be able to continue to provide the services to you. We encourage you to use available profile management tools for the above purposes as such tools often provide you with direct access to your personal and other data and allow you to effectively manage our data. Please note that Coach4Pro may need to identify you and to ask for additional information in order to be able to fulfil your requests above. Please also note that applicable laws may contain restrictions and other provisions that relate to your above rights.



The data controller responsible for the purposes of the applicable data protection laws is: Coach4Pro Oy Sinikalliontie 18 A 02630 Espoo Finland



Coach4Pro may from time to time update and change this Privacy Policy. If the changes include new purposes of processing, Coach4Pro will give you prior notice of such changes and, where necessary, request your consent.

Last Update: 14th of May 2019